From some days I was facing a problem that my dell laptop was directly shutting down instead of going to sleep mode or on standby mode. I searched a lot and finally found a solution which I am sharing below for you.
Save any unsaved data before you proceed to the solutions as laptop may need to be restarted.
First Solution:
You need to reinstall your video drivers or update them.
To uninstall the video driver:
- Click on 'Start' and right click on 'My Computer'.
- Click on 'Manage' and click on 'Device manager'.
- Expand 'Display adapters'.
- Right click the video driver and click on 'uninstall'
- Once the driver is uninstalled, click on 'Start' and click on 'Control Panel'.
- Click on 'Programs and features'.
- A list of applications will be listed.
- Look for the video driver's application.
- Right click on it and click on 'uninstall'.
- Once done, restart the system.
To re install the video driver:
- Click on the link: http://dell.to/QjjZDA
- Enter your system's Service Tag and select the operating system.
- Go to 'Video' and select the appropriate video card driver depending on the video card your system has.
- Click on 'Download File'.
- Select 'Single-file download' and click on 'Continue'.
- Click on 'Save' and save the driver on the desktop.
- Right click on the driver from the desktop and select 'Run as administrator'.
- Install the driver following the on screen instructions.
- Restart the system after the installation is done and check if the issue is fixed.
Second Solution:
If the above solution does not work, you will have to update your bios.Do same as given below to update your bios.
- Click on the link: http://dell.to/SmwyAf
- Enter your system's service tag.
- Go to 'BIOS' and select the BIOS.
- Click on 'Download Now'.
- Select 'Single-file Download' and click on 'Continue'.
- Click on 'Run' and follow the on screen instructions.
Reference: Dell Community.
For any questions, queries & suggestions feel free to leave a comment.
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